By Master James 
Tankless hot water heaters have changed the way we access hot water in our homes. Unlike traditional water heaters that store a limited amount of hot water, tankless systems provide hot water on demand, offering energy efficiency and space-saving benefits.
However, when these systems malfunction, it’s essential to hire a qualified plumber to ensure proper repair and maintenance. Here are 5 essential tips to guide you in selecting the right professional for the job. Read on!
- Verify Licensing and Insurance
Before hiring a plumber, confirm that they hold the necessary licenses required by your local or state authorities. Licensing ensures that the plumber has met specific education and experience standards. Additionally, verify that the plumber carries liability insurance.
Insurance coverage protects you in case of accidental damage to your property during the repair process. Licensed plumbers carry liability insurance, so if they make a mistake during repairs or installation, you won’t have to worry about additional repair costs.
- Assess Experience with Tankless Systems
Not all plumbers are experienced with tankless hot water heater systems, which differ significantly from traditional tank systems. Inquire about the plumber’s specific experience with tankless models, including the brands and types they have serviced.
A plumber familiar with your specific unit is more likely to diagnose and fix issues efficiently. Experience levels also differ by individual service technicians. In a smaller repair company, your initial call to request service may lead you directly to the plumber or service technician who will repair your unit.
In larger companies, there will be a dispatch team who manages incoming service requests and can answer any questions you may have.
- Request References and Read Reviews
Ask the plumber for references from previous clients who had similar repair needs. Contact these references to learn about their experiences. Additionally, read online reviews on platforms like Google, Yelp, or Angie’s List to gauge the plumber’s reputation.
Consistent positive feedback is a good indicator of reliable service. Perhaps the most important thing to look for is a solid reputation. Generally speaking, if a plumber has a good reputation, he or she will provide good service.
- Obtain Detailed Estimates
Before any work begins, request a written estimate that outlines the cost of labor, parts, and any additional fees. This transparency helps prevent unexpected charges and allows you to compare quotes from different plumbers.
Stay away from estimates that seem unusually low, as they may indicate poor service or hidden costs. Water heater repair and replacement can get expensive, depending on the services required. You’ll need to understand the fees in advance to establish a reasonable budget.
- Inquire About Warranties and Guarantees
A reputable plumber should offer a warranty on their work, providing you with peace of mind. Clarify the terms of the warranty, including its duration and what it covers. When a technician fixes your water heater or installs a new water heater in your home, you expect it to work properly.
However, a small percentage of water heaters and water heater parts fail due to manufacturing issues. That’s why the manufacturers offer a warranty.